Offer end-users high-speed connectivity between multiple sites with increased economies of scale on higher bandwidths. The Ethernet internet is relatively inexpensive and bandwidth can be added in small increments via software changes – so you only pay for what you need. You can also provision your own value-add Layer 3 services on top of the Ethernet Express service. Metro Ethernet is a cost-effective alternative to ATM and offers higher bandwidth options. Granular bandwidth pricing on a per bandwidth unit (Mbps) basis. ME is a Quality of Services (QoS) enabled service and offers scalability based on your customer needs. Metro Ethernet integrates easily with existing infrastructure.
Openserve provides and manages all TCEs for the solution reactively.
Data rate of 600-1000 Mbps in multiples of 100 Mbps.
To check whether your area is covered, visit our coverage map (http://openserve.co.za/open/fibre/). Should your area not be covered, you will be presented with an option to log an interest.
Copyright © 2010. Telkom SA SOC Limited. Last updated 2014-07-23
1. DISCLAIMER Telkom SA Limited would like to welcome you to its website. By viewing this website you hereby acknowledge that you have read and accept the following disclaimers
1.1 WEBSITE DISCLAIMER FOR TELKOM SA SOC LIMITED
a. Refer to the Website Disclaimer for Telkom SA SOC Limited www.telkom.co.za/ir/disclaimer.jsp regarding:
i. information on the Telkom website www.telkom.co.za/ir/disclaimer.jsp
ii. links to other sites www.telkom.co.za/ir/disclaimer.jsp
iii. press releases www.telkom.co.za/ir/disclaimer.jsp
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vii. jurisdiction www.telkom.co.za/ir/disclaimer.jsp
2. DEFINITIONS AND INTERPRETATION
a. “the Telkom website” means the Telkom website, owned and operated by Telkom SA SOC Limited and located at http://www.telkom.co.za, including any page, part or element thereof;
b. “Telkom” means Telkom SA SOC Limited, http://www.telkom.co.za, registration number 1991/005476/30, including its subsidiaries, shareholders and business units;
GENERAL CONDITIONS OF PURCHASE
Unless otherwise agreed to in writing these terms and conditions the Order”} and any contract which may be specified in the Order represent the only conditions upon which Telkom SA SOC Limited, Registration Number: 1991/005476/30 (“Telkom”} will procure the items or services specified in the Order (the “Supplies”} from the person to whom this Order is addressed (the “Supplier”). In the event of any inconsistency between this Order and any contract, the provisions of the contract shall prevail.
2 DEFINITIONS In the General Conditions of Purchase the terms below shall have the following meanings, unless it is inconsistent with the context of the Order:
2.1 “GENERAL CONDITIONS OF PURCHASE” means this order between Telkom and the Supplier;
2.2 “DELIVERY” means delivery in accordance with the conditions of the Order at the stated delivery point;
2.3 “SUPPLIES” means any services, equipment, goods, items or materials to be delivered by the Supplierintermsof the Order;
2.4 “SUPPLIER” means the party with whom Telkom places the Order and includes the Supplier’s successors and permitted assignees; and
2.5 “TELKOM” means Telkom SA SOC Limited, Registration Number 1991/005476/30, a listed state owned company duly registered in accordance with the laws of the Republic of South Africa, with its registered address at 152 Johannes Ramokhoase Street, TelkomTowers North, Pretoria.
3 FIXED PRICE The price stated in the Order shall be regarded as fixed and is invariable and not subject to adjustments unless otherwise agreed between the parties in writing.
4 DELIVERY TIME OR DATE Subject to clause 18 (Amendment of Order}, the delivery time or date stated in the Order shall be regarded as fixed and the Supplier shall adhere strictly thereto.
5 ORDER CONTROL NUMBER The Order number stated in the Order shall be indicated c
ELECTRONIC BILL TERMS AND CONDITIONS
Copyright © 2010. Telkom SA Limited. Last updated 2010-10-07
ALL RIGHTS RESERVED. PRINTING AND DOWNLOADING ALLOWED.
THIS DOCUMENT IS ENCRYPTED TO MAINTAIN ITS INTEGRITY AND PREVENT UNAUTHORISED CHANGES. IN TERMS OF SECTION 11 OF THE ELECTRONIC COMMUNICATIONS AND TRANSACTIONS (ECT) ACT 25 OF 2002 http://www.acts.co.za/ect_act/ AND THE COMMON LAW OF CONTRACT, THESE TERMS AND CONDITIONS ARE VALID, BINDING AND ENFORCEABLE AGAINST ALL PERSONS THAT ACCESS THE TELKOM WEBSITE, WEB PAGES OR ANY PART THEREOF. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS YOU MAY NOT USE THE TELKOM WEBSITE. REASONABLE USE OF THE TELKOM WEBSITE SHALL AUTOMATICALLY BIND THE USER TO THIS AGREEMENT.
I hereby confirm that … I am the account holder and therefore authorised to choose the format of my Telkom Tax invoice. I understand and accept that … • I will receive all future Telkom Tax invoices in the format that I have selected above; • The onus lies with me to inform Telkom, should I not receive or be unable to view my account. Non-receipt of the invoice shall not be considered as a reason for non-payment of the account; and • Once I have selected the electronic option, the electronic invoice will be my original Telkom Tax Invoice. • Please note: This service is only available to Residential customers.
COPYRIGHT © 2010. TELKOM SA LIMITED. ALL RIGHTS RESERVED. PRINTING AND SAVING ALLOWED. THIS DOCUMENT IS ENCRYPTED TO MAINTAIN ITS INTEGRITY AND TO PREVENT UNAUTHORISED CHANGES.
WEBSITE FAULT LOGGING TERMS AND CONDITIONS
1. Reserve the right Telkom reserves the right to:
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time and your continued use of the Website (or any part of), to report faults, following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website, to report faults, or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
2. Security Telkom ensures that:
1. All information recorded for fault reporting, including client information, will be used for record keeping and statistical purposes
2. Recorded information includes information provided to Telkom, from the client, in all forms of communication provided by Telkom
3. Liability It is the client’s responsibility to:
1. Use the fault reporting facilities on Telkom’s website for notification of faults only
2. Know and understand the reporting of faults to Telkom
3. Ensure the information recorded is true and correct as far as possible to the client’s knowledge
4. Ensure the maintenance and upkeep of their private equipment. Should it be discovered that the client reports a fault that is due to their private equipment or client negligence, the client will be charged a standard Unnecessary Call-Out fee. Further clarity on call-out fees and charges can be found on http://www.telkom.co.za/sites/aboutus/regulatory/tariffs/
5. Ensure that all Telkom related faults are reported to Telkom and no attempt should be made by the client to resolve these faults in his/her capacity
6. Ensure that the client reads and understands all Terms and Conditions
4. Terms of payment
Once the maintenance or resolution of the fault has been completed, the cost and associated fees of the maintenance of the fees will be charged to the client’s monthly bill
5. Third party links
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at the client’s risk.
Telkom shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by the client or any third party (including the client’s company), as a result of or which may be attributable, directly or indirectly, to the client’s access and use of the website, any information contained on the website, the client or the client’s employer’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to the client or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof
Product Specific Terms and Conditions for Telkom Broadband Service
The provision of Telkom’s -broadband service(whether over ADSL of Optical Fibre) is subject to Telkom’s Standard Terms and Conditions for the Provision of Electronic Communications Services and Products, as well as the product specific terms and conditions listed below. Where there is any conflict between the Standard Terms and Conditions and the broadband-specific terms and conditions, the last mentioned shall prevail.
View Telkom’s Standard Terms and Conditions.
1. Broadband services provided over ADSL is a shared service (“best effort”) which means the potential speed that can be obtained will depend on the load on the line at the time of surfing the net.
2. The provision of Telkom’s ADSL is subject to network availability, distance between closest exchange and installation address, copper line quality and line sync speed limitations.
3. The provision of Telkom’s Fibre broadband service is subject to network availability, but service quality is not impacted by distance from exchange.
4. Telkom accepts no liability for any loss or damage to the property or equipment of the customer arising out of the provision, installation or maintenance of Telkom’s broadband access service.
5. Broadband (ADSL & Fibre) is an access medium to the Internet or your preferred ISP and will not overcome any bandwidth related constraints within the World Wide Web itself.
6. Telkom modems are covered by a 12-month carry-in guarantee. The warranty does not include surge or lightning damage. We highly recommend that an external surge protection device be used.
7. The above guarantee will only be honored by Telkom provided that the modem and all its components as originally supplied are returned.
8. Where a customer requests a transfer of his service to another building/premises and retain the broadband bundle, the customer’s contract will not be affected and no penalty/early termination charge will apply- however, installation charges will apply at the new building/premises, and provisioning of the service will be subject to a successful feasibility study pertaining to that specific new premises.
9. In the case of services rented in terms of a long term agreement, the rental obligations are governed by the conditions of the relevant agreement and early termination charges shall become payable in the case of termination before contract term expiration
10. Customers are responsible to provide network access to their premises via Point of Entry sleeves/ducts, at their own costs.
The Voice Transit product enables Licensed Operators to reach and successfully terminate their traffic to their desired destinations without having a direct interconnection.
Openserve is currently offering this service to all ECS/ECNS operators for the following call scenarios:
National: Calls from Licensed Operator to Licensed Operator.
International: Calls from Licensed Operator to international destinations.
Interconnection offers your customer base the ability to make/receive calls to/from Telkom subscribers. Licensed Operators (LO) enjoy a seamless and efficient network. The interconnect access medium allows LO’s to utilise TDM or SIP technologies.
Openserve’s Capacity Lease provides customers with the necessary transmission capacity requirements through its vast access to various subsea cables.
In addition, Openserve has the rights and licenses for when the service is extended beyond the country at which the cable lands. In the case of the WACS and EASSy submarine cables we have the right to sell full circuits to local licensed operators. The WACS cable specifically, offers GE and 10GE interfaces which terminate multiples of concatenated AU-4s.
Our capacity lease service offers bandwidth from 2Mbps to STM-64 where applicable
Detroit De Passage (DDP) provides customers with cross country terrestrial capacity to the international Submarine Cable Stations of South Africa from Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Namibia and Zambia. DDP offers customers bandwidth capacity from 2Mbps up to 10Gbps.
C2C is a wholesale dedicated data transfer PoP-to-PoP (Point-of-Presence) service from a pre-determined PoP in SA (which includes Carrier Neutral Facilities and Telkom PoPs) to specific foreign PoPs, via specific world-class routing infrastructure. C2C service provides the customer with a secure PoP-to-PoP data connection, at a constant throughput (bit rate) from a South African PoP to a specific PoP outside the borders. Customers with high volume data transmission and high security needs in the transfer of information will find C2C suitable. The service is enabled by specific submarine cable systems with transmission speeds ranging from 2Mbit/s up to STM-64, depending on submarine cable utilized.
IRU is a contractual agreement between a capacity owner of a submarine cable system and an international or wholesale customer (domestic/local operator) wanting to purchase long term capacity, whereby unrestricted, exclusive and indefeasible right of use to the applicable capacity on a cable system is sold.
IRU is specific to customers who want to purchase long term capacity and enjoy unrestricted, exclusive and indefeasible right of use to the applicable capacity on a cable system. Customers enter into a contractual agreement with Openserve (the capacity owner of a submarine cable system). Openserve offers two variations of IRUs namely:
Dedicated or Path Specific IRU – available for the lifetime of the IRU.
Movable IRU – capacity purchased on a particular cable is usable between any locations on the cable (where Openserve has the appropriate rights).
Bandwidth capacity available: STM-1; STM-4; and STM-16 with optional restoration.
To give effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights; and to provide for matters connected therewith.
* the system of government in South Africa before 27 April 1994, amongst others, resulted in a secretive and unresponsive culture in public and private bodies which often led to an abuse of power and human rights violations;
* section 8 of the Constitution provides for the horizontal application of the rights in the Bill of Rights to juristic persons to the extent required by the nature of the rights and the nature of those juristic persons;
* section 32 (1) (a) of the Constitution provides that everyone has the right of access to any information held by the State;
* section 32 (1) (b) of the Constitution provides for the horizontal application of the right of access to information held by another person to everyone when that information is required for the exercise or protection of any rights;
* and national legislation must be enacted to give effect to this right in section 32 of the Constitution;
AND BEARING IN MIND THAT-
* the State must respect, protect, promote and fulfil, at least, all the rights in the Bill of Rights which is the cornerstone of democracy in South Africa;
* the right of access to any information held by a public or private body may be limited to the extent that the limitations are reasonable and justifiable in an open and democratic society based on human dignity, equality and freedom as contemplated in section 36 of the Constitution;
* reasonable legislative measures may, in terms of section 32 (2) of the Constitution, be provided to alleviate the administrative and financial burden on the State in giving effect to its obligation to promote and fulfil the right of access to information;
AND IN ORDER TO-
* foster a culture of transparency and accountability in public and private bodies by giving effect to the right of access to information;
* actively promote a society in which the people of South Africa have effective access to information to enable them to more fully exercise and protect all of their rights,
FEES IN RESPECT OF PUBLIC BODIES
1. The fee for a copy of the manual as contemplated in regulation 5(c) is R0,60 for every photocopy of an A4-size page or part thereof.
2. The fees for reproduction referred to in regulation 7(
1) are as follows:
(a) For every photocopy of an A4-size page or part thereof 0,60
(b) For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machinereadable form 0,40
(c) For a copy in a computer-readable form on –
(i) stiffy disc 5,00
(ii) compact disc 40,00
(d) (i) For a transcription of visual images, for an A4-size page or part thereof 22,00
(ii) For a copy of visual images 60,00
(e) (i) For a transcription of an audio record, for an A4-size page or part thereof 12,00
(ii) For a copy of an audio record 17,00 3. The request fee payable by every requester, other than a personal requester, referred to in regulation 7(2) is R35,00.
Our capacity lease service offers bandwidth from 2Mbps to STM-64 where applicable.
Metro Clear is a wholesale dedicated data transfer point-of-presence service from a pre-determined PoP in SA to specific foreign PoPs, via specific world-class routing infrastructure.
Offers end-users high-speed connectivity between multiple sites with increased economies of scale to higher bandwidths.
The Ethernet interface is relatively inexpensive and bandwidth can be added in small increments via software changes – so you only pay for what you need.
You can provision your own value-add Layer 3 services on top of the Metro Clear service.
Metro Ethernet is a cost-effective alternative to ATM and offers higher bandwidth options.
Granular bandwidth pricing on a per bandwidth unit (Mbps) basis.
ME is a Quality of Service (QoS) enabled service and offers scalability based on customer needs.
ME integrates easily with existing infrastructure.
The Diginet product is a dedicated, synchronous data transfer service that provides round the-clock, secure, high quality, point-to-point services over a digital transmission network (Martis). Diginet is offered at speeds ranging from 64 Kbps to 1984 Kbps, in increments of 64 Kbps. Diginet services convey digital speech and video signals on a point-to-point basis, allowing users to develop highly efficient integrated voice/data networks, and offering new opportunities in the growing broadband multimedia market.
Licensed Operators who utilize their data network for most of the day on applications needing constant bandwidth, will benefit immensely from the Diginet service.
Diginet‘s availability in 1900 exchanges (Points of Presence), makes the service available throughout the country.
South African Internet Exchange (SAIX) provides raw internet connectivity to Internet Service Providers and Licensed Operators.
The SAIX has extremely low latency on the national network and is sold as a best effort service.
It is an efficient and effective user-experience for the client. The SAIX offers world class international bandwidth in South Africa.
We’re committed to lowering the entry barrier to the internet in South Africa.
That means lowering prices at wholesale level, which means more players can enter the market, creating a more vibrant and competitive ecosystem with innovative services for consumers.
IP Connect enables ISPs to connect to Openserve’s broadband products to provide their own value-added internet packages to their customers.
Openserve Fibre Broadband provides speeds of between 4mbps up to 200mbps and is an asymmetrical service.
Service is provided over Openserve’s GPON open access Fibre network. The Openserve Fibre Broadband service may be delivered over end-to-end Fibre or G.fast. Backhaul is provided via the Metro Ethernet network.
No long-term contracts, only month-to-month contracts are allowed.
Interconnection offers your customer base the ability to make/receive calls to/from Telkom subscribers.
Licensed Operators (LO) enjoy a seamless and efficient network.
The interconnect access medium allows LO’s to utilise TDM or SIP technologies.
City-to-City (C2C) service provides the customer with a secure PoP-to-PoP data connection at a constant throughout (bit rate) from a South African PoP to a specific PoP outside the borders.
Customers with high volumes of data transmission and high-security needs in the transfer of information will find C2C suitable.
The service is enabled by specific submarine cable systems with transmission speeds ranging from 2Mbit/s up to STM-64, depending on submarine cable utilized.
Metro Ethernet offers customers high-speed connectivity between multiple sites with increased economies of scale on higher bandwidths.
You can provision your own value-add Layer 3 services on top of the MetroClear service.
The Ethernet interface is relatively inexpensive, and bandwidth can be added in small increments via software changes – you only pay for what you need.
Ethernet Express offers end-users high-speed connectivity between multiple sites with increased economies of scale on higher bandwidths.
The Ethernet internet is relatively inexpensive, and bandwidth can be added in small increments via software changes – so you only pay for what you need. You can also provision your own value-add Layer 3 services on top of the Ethernet Express service. Metro Ethernet is a cost-effective alternative to ATM and offers higher bandwidth options.
Granular bandwidth pricing on a per bandwidth unit (Mbps) basis. ME is a Quality of Services (QoS) enabled service and offers scalability based on your customer needs. Metro Ethernet integrates easily with existing infrastructure.
Openserve provides and manages all TCEs for the solution reactively.
Data rate of 600-1000 Mbps in multiples of 100 Mbps.
Metro-Clear offers cost-effective, high-speed connectivity within and between cities. It’s the quality of service levels we offer that give you the flexibility and granularity to really differentiate your services, so you can retain and grow your revenues.
It’s our next generation technology that will take you into the future with unequalled speed. MetroClear offers a Point-to-Multipoint (P2MP) layer 2 (L2) Ethernet service providing bandwidth options of 1-1 000 Mbps.
Introducing Metro Ethernet (ME) via Satellite – the answer to quicker Metro Ethernet deployment and comprehensive solutions to clients around South Africa, no matter how remote.
Openserve ME via Satellite is an asymmetric access technology with reliable and convenient connectivity in areas with no terrestrial access infrastructure.
We have ensured that the well-documented concerns around latency in satellite operations are resolved by enabling the solution to support layer 3 TCP acceleration to mitigate the impact/effect of latency.
ME via microwave is one of the most symmetrical and scalable access technologies, allowing multiple connections across the country where Fibre is not feasible.
Not only will your client receive reliable technology at a competitive rate, but you will now be able to connect with them more quickly and securely with a system that enables them to do business, wherever they operate in South Africa.
17 October 2016
Openserve and Huawei Join Forces for Seven-Fold Increase in Fibre Network Provision across South Africa
Openserve, Africa’s largest integrated communications company, and Huawei, a leading global information and communications technology (ICT) solutions provider, have jointly announced the successful deployment of a high-speed fibre packet and optical transport network. This will enable Openserve to respond to the exponential growth in demand for data services across South Africa, with trial results indicating a seven-fold increase in the speed of fibre deployment.
The network will support 8Tbps per fibre, with one pair of fibre supporting 400 000 families with 20Mbps bandwidth per family concurrently. It uses a future-oriented Software Defined Networking (SDN) architecture based on IP and optical synergy. The core network deployment started in Gauteng and is currently being rolled out nationally.
Openserve is currently in the process finalisation phase before implementation and is investigating future services which would also use SDN architecture.
Alphonzo Samuels, CEO of Openserve, said, “We insisted on this architecture, when we began designing our packet and optical transport network in 2014.
“With the quick service provisioning and smart management that SDN brings, we can quickly develop more innovative services to meet various customer requirements, improving our competitive position in South Africa’s telecom market. The successful deployment of the packet and optical transport network will be the first step in reconstructing our network architecture in the future. I am proud of my team and look forward to further successes in follow-up cooperation with Huawei.”
David Wang, President of Huawei Network Product Line, said “We are honoured to provide Openserve with our leading SDN based transport solution which includes IP and optical transmission systems and a SDN controller. The long-term partnership between Openserve and Huawei is helping propel rapid development of the SDN industry. Huawei will continue to improve its innovative SDN solutions, helping Openserve achieve greater business success.”
Openserve will continue to collaborate in SDN Innovation, from transport network to cloud service, in order to meet the challenges of a digital future.
27 October 2015
Openserve Announces Fibre Rollout to 10 000 homes in Pretoria
Openserve, the wholesale division of Telkom, today announced that more than 10 000 Pretoria East homes, including Faerie Glen and Garsfontein, will have access to fibre technology by end December 2015, making this area the latest in the company’s fibre rollout strategy.
Openserve was launched earlier this month as part of Telkom’s ongoing efforts to strengthen customer focus.
“Openserve is committed to Telkom’s goal of reaching one million homes with fibre access by 2018 and already has the largest fibre network in the country,” said Openserve MD Alphonzo Samuels. “We want to significantly impact broadband in South Africa and fibre offers the best internet experience.”
At the end of September Telkom announced fibre rollout in Bryanston as well as to multiple additional suburbs of Johannesburg, Pretoria, Durban, Cape Town, Bloemfontein, Kimberley and Port Elizabeth.
Fibre to the Home currently allows for download speeds of up to 100Mbps, allowing users to download a standard definition 4.7GB video in under seven minutes. An entire music album can be downloaded in eight seconds.
Fibre optic cables transmit light and is thus not affected by interference from electromagnetic noise such as radios, motors, power lines, electric fences or other cables. Consequently, fibre broadband offers greater reliability and stability.
Openserve’s coverage map allows consumers to check fibre availability for their areas. Go to http://www.openserve.co.za. Coverage maps are regularly updated as Openserve expands its fibre network.
13 October 2015
Telkom launches redesigned wholesale division
Telkom today launches Openserve, the company’s redesigned wholesale and networks division. Openserve will be a distinct business unit within the Telkom Group, which is formed as part of the company’s ongoing efforts to strengthen customer focus through a more flexible and agile operating model. The separation heralds a new era in the Telkom group as it prepares to welcome a more open access environment and all the opportunities it offers. This move is also in line with Telkom’s turnaround strategy to separate its wholesale and retail divisions to facilitate greater focus, accountability and most importantly, customer-centricity.
“Over the past two years, our strategy has delivered positive results, but it is not yet complete. We have tackled inefficiency, complexity and high costs and our quest to improve our customer experience remains a primary focus. But to fundamentally change the way we do business, while also working to take up a meaningful and impactful role in an increasingly open-access environment, we have had to review our operating model,” said Telkom GCEO Sipho Maseko.
As part of Telkom’s transformation journey, the company has created distinct business units. Separation is important for Telkom as it facilitates the independence of the Consumer division from the Wholesale and Networks division. Through this separation, Telkom will improve its customer focus and establish clearer lines of accountability. As a stand-alone business unit within Telkom, Openserve will be autonomous and will be responsible for its own profit and loss account.
07 June 2016
Openserve welcomes its Networks team into the fold
7th of June marks the formal integration of the Networks organisation from Telkom into the newest brand in the Group, Openserve. More than 8 600 employees from the network division will join Openserve, South Africa’s largest communications infrastructure provider with the biggest broadband network.
In October 2015, Openserve was launched as the redesigned wholesale division of the Telkom group, in what was the first step in journey towards separating the Wholesale and Networks business, from the rest of the company. The staff being transferred is mainly the engineers and technicians that are responsible for Technology and network strategy, Planning, Engineering, build as well as fulfilment and assurance of both the core and the access network, says Alphonzo Samuels, CEO of Openserve.
“When we say our vision is to be an open connectivity provider people can count on, we are addressing a national imperative – to address the digital divide and to democratise broadband access. It is a wonderful opportunity to help grow the country we call home and it is a critical opportunity to build a sustainable business,” said Samuels.
Samuels emphasised to the South African public that the integration will touch more than just our staff in the field. Over time, Openserve branding will also be visible on its extensive network infrastructure and vehicles across the country.
“Increasingly our technicians and outsourced partners will arrive at your premises to install services or effect repairs, on behalf of your preferred Service Provider, in Openserve-branded uniforms and vehicles.” said Samuels. The phased rebranding of the Networks teams will take a few months. Should any customer wish to verify the authenticity of a visiting technician, the customer should please request the Openserve identification, from the technician.
“We would like to thank all South Africans for their patience as we complete this brand move. Please make use of our toll free number, 0800 47 47 47, if you wish to verify any of our employees. Also, please remember that our technicians must be able to cite you a project, order or fault reference number upon arrival at your premises,” concluded Samuels.
EasyVPN is a Point-to-Point Protocol over Ethernet (PPPoE) Virtual Private Network (VPN). It offers a basic VPN (a closed user group of connections) associated to a realm.
The reseller must have their own RADIUS server to create and manage their end user VPNs. The Licensed Operator acquires these VPNs and resells them to their end-users.
EasyVPN offers advantages over the current Internet VPNs (using IPSec or SSL tunneling protocols) that resellers provide today. It is easy to configure and manage. It provides network security (by using Openserve’s private IP network) as well as allows resellers to bill for usage.
EasyVPN segments VPN traffic from the Internet. EasyVPN is a best-effort service and there are no Service Level Agreements (SLAs) coupled to the product or the DSL access into the VPN.
Resell DSL is a pure wholesale service and requires a POTS service at the end-user premises.
The technically comprehensive service means you only need to install, setup and configure a modem to your customer.
You can rebrand and on-sell it to your customers. It offers the customer SLA best-effort service with no SLAs.