COVID-19 Update

Fibre Box (ONT) support guide

An Optical Network Termination box (ONT) is the Fibre connection box in your home. View our guide to learn more about ensuring your equipment is working properly.

Power

LAN / Ethernet

PON / Broadband

LOS / Alarm

Tap or click the interactive lights to change the status descriptions below

Power

Solid Green

The device has power.

Ethernet

Fast Blinking Green

Port is functioning normally and transmitting data.

Broadband

Solid Green

Your internet service is active and authenticated.

Alarm

Off

Device is functioning normally.

information icon

General guideline only. For accurate information, please see the model guide below.

My ONT has other lights as well. What do they mean?

Depending on your make, model and features, your ONT may have other LED lights displaying the connection status of other connections, including ports such as telephone (TEL), television (CATV), USB, as well as your Wireless network (WLAN).

If any of the lights on the ONT are off even when the port is being used, or showing colours other than green, check that all cables are securely connected and that all connected devices are powered on.

Turning your device off and on again may also rectify the problem.

For a detailed lights guide on the range of ONTs we provide, please view the section below.
Openserve ONT Illustration

Openserve ONT lights guide

To view a detailed light status readout, select your device:
Nokia G-010G-Q

Nokia G-010G-Q

The Nokia 7368 Intelligent Services Access Manager (ISAM) Optical Network Terminal (ONT) G-010G-Q is the answer for home networking delivered by Gigabit Passive Optical Network (GPON).

It is designed to connect individual users to the network for ultra-broadband services with gigabit speed.

Power

Green solid

Power on.

Off

Power off.

Alarm

Red solid

Loss of signal.

Off

Normal.

PON

Off

GPON is down or no link connected.

Green flashing

ONT ranging and synchronising, not yet authenticated.

Green solid

GPON synchronised, authenticated, normal.

LAN

Off

Ethernet not connected (or no cable, or no powered device connected to LAN port).

Green solid

Link detected.

Green flashing

Data activity present (traffic in either direction).