Fibre from the street box runs into the ATB and then to the ONT (these are owned and operated by Openserve).
The hardware will need to have access to a power outlets
The devices in your home connect to the router and gain access to the internet!
ONTs may vary in their appearance, but are typically a small black or white box with ports that gets installed into your home by our technicians
An Optical Network Termination box (ONT) is the endpoint of Openserve’s Fibre infrastructure that runs from our street box into your home or office.
The ports on the ONT are for the lines and cables that come from our Fibre network and run to your router via the ONT.
Always ensure that all lines and cables are connected securely.
As it requires power, the ONT needs to be installed in an accessible location with access to a power outlet.
While ONTs may differ, your will typically find 4 lights on an ONT. These may consist of the following or similar:
An Optical Network Termination box (ONT) is the endpoint of Openserve’s Fibre infrastructure that runs from our street box into your home or office.
Power
Ethernet/LAN
Optical/Broadband
Alarm
If any of the lights on the ONT are off, or showing colours other than green, check that all cables are securely connected. Turning your device off and on again may also rectify the problem.
If the problem persists, report a fault directly to your ISP.
Ethernet cable A standard RJ45 network cable. This is used to connect the ONT to the WiFi router.
Patch cord Fibre optic connection from ATB to ONT. Ensure it is coiled securely and not hanging loose to be hooked and tripped over. Also prone to pet damage
ATB Connection point for drop fibre and patch cord going to ONT. Ensure that it is secured against the wall and not damaged.
Drop Fibre Cable coming from pole. Always ensure that this cable is securely attached and not damaged by trees or contractor activities.
A router is typically (but not always) provided by your internet service provider (ISP) as a part of your internet plan.
If a router is not included in your plan, speak to your ISP for advice on which model will work best for you.
Your router needs to be set up according to your internet service provider.
If your ISP doesn’t already set your router up for you, speak to them about what settings you require and where to configure them.
If your network goes down, and all the lights on your ONT show no issues, it’s always worthwhile to attempt powering your router down for a minute and then powering it back on again.
If a problem persists, contact your ISP support line for assistance.
To connect to the WiFi SSID, open the WiFi settings on your device and select the name of the WiFi connection provided by your ISP or device.
Openserve5678
Home Office WiFi
John’s Phone Hotspot
StaffOnly
Enter the password for your network, usually set up and provided by your ISP. Private networks require a password for security reasons.
SSID: Openserve5678
Please enter your password:
Once the correct login info has been provided, you will be connected to your WiFi and able to use the Fibre internet connection.
You are now
connected!